Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Unless the items is damaged or the wrong item was shipped the buyer is responsible for the cost of return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  Please provide a copy of your packing list or the order number to expedite your return. 

To start a return, you can contact us at edgbeadsandgems@gmail.com. Please note that returns will need to be sent to the following address:  EDG Beads and Gems 18062 FM 529  PMB 173 Cypress, Texas 77433

Refunds
As soon as your return has arrived we will notify you and issue your refund.  You’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at edgbeadsandgems@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Chain cut to length is non-returnable. Only full 10/20/30m spools may be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.